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Frequently asked questions
Quick answers about plans, task slots, requests and your account. Still have a question? Contact us.
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Plans and billing
What plans does Clique offer?
Three plans: Lite (CA$30 per month), Standard (CA$55 per month) and Plus (CA$100 per month). They include 3, 6 or 12 task slots.
What does unlimited requests mean?
You can send as many requests as you like on any plan. Your plan sets how many are worked on at the same time. If all of them are in use, the app shows that your plan is full and suggests upgrading.
What is a task slot?
A task slot holds one request we’re working on right now. Your plan sets how many task slots you have. If all of them are in use, the app shows that your plan is full and suggests upgrading.
Do all plans include the full service catalog?
Yes. Every plan includes access to the full service catalog.
Is billing handled in the app?
Yes. You can view and manage your subscription and billing in the Clique app.
Can I change or cancel my plan?
Yes, in the Clique app. An upgrade takes effect right away, and you’re charged a prorated amount for the rest of your billing period. A downgrade takes effect at your next billing date. You can cancel anytime, and your account stays active until the end of your current billing period. Fees are billed monthly in advance, and there are no refunds for partial months. After your account closes, we keep your data for 90 days. During that time you can ask us for all your records and outputs, and after that it’s deleted. See our terms of service.
What currency are prices in?
Prices are in Canadian dollars (CAD). We’ll give at least 60 days’ notice by email before a price change.
Requests and work
What kind of work can I request?
Website support, graphic design, content and research, documents and file management, tech support and training, and admin tasks, through a structured service catalog.
How do I send a request?
Sign in to the Clique app and select Start new task. Add the details and any files we need to get started. See how Clique works.
How long does a task take?
It depends on the task. Smaller requests are typically completed sooner than larger ones, and you can follow each task’s status in the app.
Can I ask for changes to completed work?
Yes. A revision counts as part of the same task, so it doesn’t count as a new one.
What if a request isn't something you do?
Not sure if we can help? Ask us first. Email [email protected] or message your account manager in the app.
Your team and your account
Is there a dedicated account manager?
Yes. Every plan includes a dedicated account manager who coordinates your requests and keeps them moving.
Who owns the work you deliver?
You own the final work. Clique stores and hosts it in your account so you can find it later, but it belongs to you.
How is my information protected?
We use reasonable safeguards and don’t sell personal information. See our privacy policy.